FAQs

How do I pick a scent I’ll like?

The key is to find a scent that resonates with you so you feel relaxed, creative, happy, alert, joyful, loving, kind, calm and considerate.

Each one of us has a different response to the aromas we inhale. So the best way to discover what will trigger the above emotional outcomes is to read the holistic benefits of each scent.

You can also order free ‘scent tester cards’ when ordering another item/s from our range.

 

Why is pure soy wax better than other candle waxes?

  1. Pure soy wax is derived from soybeans which are a natural, renewable source grown in many regions by organic farmers.
    2. Pure soy wax provides a cleaner burn as it doesn’t contain paraffin waxes which are extracts of petroleum and are derived from petrochemicals.
  2. Pure Soy Wax is –
  • 100% Plant-Based.
  • All Natural!
  • Sustainable, Renewable and Biodegradable!
  • Free of animal testing!
  • Free of petroleum products!
  • Free of animal products!
  • Free of insect products!
  • Free of palm oil!

 

The Manufacturing Process of pure soy wax is designed to purify the wax, ensuring the removal of any potentially present pesticides, herbicides, or Genetically Modified Materials (GMM)*.
This process has been verified and confirmed to be 100% effective by accredited third-party Laboratory Analysis for the wax we use in the manufacturing process of Byron Bay Candles.

 

What is the difference between pure essential oils and fragrance scents?

Pure essential oils provide you with a clean, natural aroma that elicits a relaxation response as they contain natural elements that trigger the release of endorphins in the brain.
This in turn causes a positive emotional response which calms your nervous system and relaxes your senses to keep you in good health.

Fragrance scents are manufactured aromas, that have been chemically altered from their original plant extracts to create scents in the way a perfume is created.
If you don’t suffer allergic reactions to synthetic fragrances then they are often the selected choice as these aromas will also trigger a positive emotional reaction.

Perhaps it’s an association with a happy memory of a place or of a loved one, such as smelling flowers in Grandma’s garden or enjoying the aroma of baking cookies on a relaxing weekend.
In both instances, your emotions are uplifted by the recollection of a happy memory or association which achieves the outcome you are looking for. 


What is phthalate & paraben-free fragrance?

To begin with, phthalates are esters of phthalic acid, more commonly used to make regular plastic products more flexible. However, in candles, phthalate may be used within fragrance oils to help extend the aromatic strength of the candle by acting as a binding agent.

Extensive contact with phthalates can trigger the following health concerns such as asthma, attention-deficit hyperactivity disorder, breast cancer, obesity, type II diabetes, neurodevelopmental issues, autism, and reproductive development issues. Simple low exposure to phthalates will most likely not cause harm, but continued and high exposure to these chemicals is what is concerning. Phthalates come in many different forms, and although not all have been tested, regular exposure to phthalates is found to be harmful.

This is why, Monrose Candle Co. chooses to use phthalate & paraben-free fragrances for all our aromas.

 

Are the candle wicks pure cotton and why do they occasionally result in a mushroom effect?

We only use pure cotton wicks which are free of heavy metals such as lead and are made from all-natural, cotton fibers to ensure a clean burn. The aim is to keep your wick trimmed and still as a direct draft will cause it to smoke unnecessarily. If you’ve ever experienced a mushroom effect on the end of your wick after burning then this is a result of the wick absorbing more wax than it can burn and often happens when the wick is too large. To prevent mushrooming, simply trim your wick before every burn (5-6 mm). We find the best practice is to pull off the top of the wick where it naturally breaks (when the wick is cold of course).


How much is delivery?

Free shipping to NSW, VIC, QLD, and ACT on retail orders $250+ For order values under $75 a flat rate shipping amount of $13.50 will be applied to your order at the check-out.
For deliveries to WA/SA/NT/TAS delivery will be quoted at the check-out and FREE delivery applies when your order is $350+

You can also select ‘Express Post’ on the check-out page and an amount for this service will be quoted.
We do not ship outside of Australia at this stage due to the logistic difficulties. Postage is calculated at cost when you enter the shipping address on the check-out page.

 

How long does it take to send my order?

All orders are processed within 24 to 48 hours of receiving your order (excluding weekends and public holidays). If an item is in production, it may take an extra day to ship in which case you will be notified of any delays. Be sure to add Info@monrosecandleco.com.au to your safe senders list so you don’t miss any email updates from us.

 

How long will it take to deliver my order?

This of course depends on the chosen carrier’s transit times. We will provide you with a tracking number via email upon completion of your order and we will let you know if your order has been sent with Star Track Freight or Australia Post.

 

What do I do if my items arrive broken?

Every care is taken when packing your order for delivery. If for some reason your purchase is damaged in transit we will provide you with a replacement. Please send us a photo of the damaged goods and their packaging within 48 hours of you receiving them. 


My candle is tunneling, why is this happening?

Tunneling will occur when you have not left the flame of your candle burning long enough to create a melt pool that reaches the edge of the jar (this can take 3-4 hours).
If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar.
Alternatively, molten wax is soft so when warm you can use a blunt object to push the wax edge in to the pool to melt it (also try a hair-dryer or tip the jar on it’s side towards the side of jar with the excess wax that requires melting. Keep moving the jar around to soften this wax and then push down in to the melt pool.)
After the next burn, be sure to trim the candle wick to 8 to 10 mm.


What are the most common reasons for using candles and room diffusers?

 

  • Here are some great reasons for incorporating a candle-lighting ritual into your daily routine –
  • By creating a moment for you, you avoid adrenal fatigue and feelings of being overwhelmed.
  • A lower level of lighting calms your senses and prevents over-stimulus
  • They eliminate bad odors.